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退換貨政策

退換貨政策 | Return & Exchange Policy

[中] 若對購物體驗有任何疑問，請隨時與店家聯繫確認。
[EN] If you have any questions regarding your shopping experience, please contact us for confirmation.

1. 商品鑑賞期 | Order Inspection Period

[中] 非適用商品： 根據相關準則，鮮花類（易於腐敗、保存期限短）、客製化商品、包裝紙及已拆封之所有花禮品，恕不適用鑑賞期退貨。
[EN] Non-returnable Items: In accordance with standard regulations, fresh flowers (perishable), customized products, periodicals, and any opened floral gifts are not eligible for the inspection period or return.

2. 退貨須知 | Return Requirements

[中] 退貨商品須為全新未經使用，且無人為瑕疵（污損、故障、損毀等）。請保留完整原始包裝（含外包裝盒及配件）。
[EN] Returned items must be brand new and unused, free from human-induced defects (stains, malfunctions, or damage). Please retain all original packaging, including outer boxes and accessories.
[中] 以下情況恕不接受退貨：
1. 商品已拆封使用或因人為因素損毀。
2. 包裝不完整、發票或配件不齊。
3. 惡意或大量退貨。
[EN] Returns will not be accepted if:
1. The product has been opened, used, or damaged due to human factors.
2. Packaging is incomplete, or the invoice/accessories are missing.
3. Malicious or bulk returns are detected.

3. 退換貨流程 | Return & Exchange Process

[中] 步驟： 聯絡客服 → 確認可退貨 → 準備完整商品與發票 → 提供收件資訊 → 由商店委託物流回收。
[EN] Steps: Contact customer service → Confirmation → Prepare complete item and invoice → Provide collection details → Courier pickup arranged by the shop.
[中] 換貨： 若同意換貨，請先就原訂單辦理退貨並重新下單。本公司將僅針對差額進行發票開立與款項結算。
[EN] Exchange: If an exchange is agreed upon, please return the original order and place a new one. The company will only process invoices and payments/refunds for the price difference.

4. 退款說明 | Refund Instructions

[中] 信用卡： 確認退貨成功後，款項將刷退至原信用卡帳戶。
[EN] Credit Card: Refunds will be credited back to the original credit card account upon successful return.
[中] 貨到付款： 確認退貨成功後，款項將轉賬至您提供的銀行帳戶。
[EN] Cash on Delivery: Refunds will be transferred to your designated bank account upon successful return.

📞 聯絡我們 | Contact Us

Email: rflorist10@gmail.com
WhatsApp: +852 5636 6976