運送政策 | Shipping Policy
1. 送貨方式與物流夥伴 | Shipping Methods & Logistics Partners
我們與以下可靠的物流夥伴合作，確保您的花禮與材料安全送達：
We partner with the following reliable logistics providers to ensure your floral gifts and materials arrive safely:
We partner with the following reliable logistics providers to ensure your floral gifts and materials arrive safely:
- 本地配送 (Local): SF Express (順豐速運), HK Post (香港郵政)
- 即時配送 (Instant/Fragile): GOGOX, LALAMOVE
2. 配送天數與覆蓋地區 | Delivery Time & Coverage
本地速遞 Local Express
- 配送天數 (Delivery Time): 即日至 7 個工作天 (Same day to 7 working days)
- 適用地區 (Coverage): 港島、九龍、新界 (Hong Kong Island, Kowloon, New Territories)
- 備註：離島及偏遠地區需額外收取附加費。
- Note: Additional charges apply for outlying islands and remote areas.
跨境配送 Cross-Border
- 配送天數 (Delivery Time): 約 10-30 個工作天 (Approximately 10-30 working days)
- 適用地區 (Coverage): 海外地區 (Overseas)
- 備註：實際天數視乎目的地海關清關進度而定。
- Note: Actual delivery time depends on customs clearance in the destination country.
3. 出貨說明 | Shipping Instructions
- 處理時間 (Handling Time): 確認訂單後（不含訂購當天），約 1-7 個工作天內寄出。
Orders will be dispatched within 1-7 working days after confirmation (excluding the day of order). - 配送時段 (Delivery Window): 週一至週日 (Monday to Sunday) 10:00 - 19:00。
請注意：我們不提供 24 小時配送服務。
Please note: We do not offer 24-hour delivery services. - 延遲說明 (Delays): 若遇大型節慶、訂單量過多或不可抗力之天災因素，出貨時間可能有所延後，敬請見諒。
Dispatches may be delayed during peak festive seasons, high order volumes, or due to force majeure/natural disasters.
💡 溫馨提示 | Friendly Reminder
若對訂單狀態或運送安排有任何疑問，請隨時透過 WhatsApp 與我們聯繫確認。
If you have any questions regarding your order status or delivery arrangements, please contact us via WhatsApp for confirmation.
If you have any questions regarding your order status or delivery arrangements, please contact us via WhatsApp for confirmation.
